Tag Archives: IM

Communicate Effectively with Technology

canThe number of technologies we have at our fingertips today to communicate with our virtual project team members is nothing short of daunting. In addition to the most natural and effective method we all know as ” face-to-face,” we have phone (wired and wireless), voicemail, email, instant messaging, blogs, RSS, SMS and Twitter, to name just the big ones.  Unfortunately, none of us are taught how to best use these techologies to get our ideas across to each other and to minimize the impact on our colleagues. It is no wonder, then, that we all struggle with them.

The good news is that you don’t have to be a rocket scientist to figure out which technology to use when or how to use it properly–it just takes a moment or two of thought Continue reading

Communicating Effectively in Virtual Teams: Part 3 of 4

In this part of the series on optimizing virtual team communications, I’ll cover Instant Messaging, or IM as it is commonly called.  IM has evolved a great deal from the early consumer versions in the mid 90’s. It is now recognized as an important additional channel of communications in the corporate world, filling a hole between the telephone and email. A phone call requires extra time for greetings and salutations and often includes casual, non-work chit-chat. For this reason, those of us under pressure to meet critical deadlines will use IM to get an answer to a quick question rather than make a phone call. The other option we have is email, but most people do not reply to email immediately, so urgent questions go unanswered. Continue reading